Why their customer service sucks so bad. I bought a brand new phone s10 2 to 3 months after it came out, 6 months later i stated experiencing issues with phone , call customer care they tried to help failed tried to say the problem was not with the phone, then one of them told me she would send me a brand new phone i agreed which turned out to a factory exchanged used phone. Tried to get my phone bk i couldn't. Called let them know i got a used phone when i was promised a new one each time one person would say they were going to help then never called back went on for a month. Then to finally find out am not getting a new phone i just need to stay with what i get. If i had know i was going to get a used phone i would've never exchanged my phone to start with
Best answer by tmo_chris
I am sorry you had a poor experience exchanging your phone with us! When we exchange a device is it a new or like new device depending on the stock we have at the warehouse but it will be a functioning device and will have the same warranty as your first device and we will still support it.