So tmobile came to my job and convinced my wife and I to switch from verizon to tmobile. We took advantage of the bogo free galaxy deal. At that point we were told to keep our old devices and new ones would be sent. We were also told when verizon sent the final bill to submit it and they would cover early termination fees and device fees. The next day we received the new phones. Besides a few hiccups we had a decent first month with the company. Then yesterday I finally get the final bill $975. Tried to submit it and was told i missed that promotion and pretty much sorry about your luck. It was never told to us that we wouldn't be eligible or even that the promotion was going to end in 15 days. They actually told me that sometimes it takes up to 60 days to get your final bill. I called several times and spoke to supervisor and they told me sorry they can't do anything. I even tried to go back to verizon to avoid the 975 but tmobile wont let us return the phones because we are out of the buyers remorse period. So I'm stuck with either owning Verizon 975 or responsible for 2 galaxy s9's. I feel stuck and lied to. Anyone ever experience this or have any advice to get this resolved.
Best answer by tmo_chris
Hey folks! We want to ensure you get the promotions and rebates you qualify for! Unfortunately, here on a public community forum, we do not have the ability to access your account. To provide the best assistance for these concerns, please contact us so our care teams can dig into what exactly is happening?