Tmobile has been neglecting long term customers. The number one complaint is no phone deals.
I went though this today and just about every month I've been with T Mobile. The number one push off I get from customer service is,
“ Sorry I can't find anything but we have trade in program. You can also look back later for promotions” well the last part of that statement is a complete lie. I never saw a promotion for existing customers without a trade in the 4 Or 5 years ive been here not once ,not ever and I check weekly.
So Tmoble ,why lie to your existing long term customers? We pay the bills so your company can survive and buy other companies. So why keep repeating the lie? We're all sick if it. How about consentrating on keeping your customer base, because your about to loose many of these long term customers. How about a promotion for customers that been with T-Mobile for 3 years or more and without the trade-ins or credits . and not the cheap junk phones either. How many long term customers do think your really going to keep with rescession economy like this. I guarantee you were all looking at competitor deals. The T-mobile deals are the worst.