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tmobile usage details is missing


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my usage details is missing, nothing comes up when I click on usage.  unable to see my text or calls

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Best answer by HeavenM 1 March 2023, 23:52

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Userlevel 1

I used the codes they provided you...and the minutes/ data they claim Ive used to today is the same amount that was current as of Feb 2!!! Don't bother...totally useless

 

 

72 hours later from fixitmistys post and usage history is still not visible. 

 

 

 

 

 

 

Userlevel 3

72 hours later from fixitmistys post and usage history is still not visible. 

 

 

 

 

 

 

I have same issue for 10 days. Finally today they give me a real answer: “ THIS SERVICE IS NOT MORE AVAILABLE  IN T MOBILE”. You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !

Userlevel 4
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Short codes are useless. I can see usage totals but when I click on detail it shows last cycle’s data. 

No usage detailed information about calls or texts for TWO MONTHS. WHERE IS T-MOBILE CUSTOMER SERVICE??

Ive had the same problem but only this month if stops at 2/9 for some reason and my service has been so crappy

my usage details is missing, nothing comes up when I click on usage.  unable to see my text or calls

I just spoke to them with no luck still. 

 

Userlevel 1
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72 hours later from fixitmistys post and usage history is still not visible. 

 

 

 

 

 

 

I have same issue for 10 days. Finally today they give me a real answer: “ THIS SERVICE IS NOT MORE AVAILABLE  IN T MOBILE”. You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !

Well, I can see why they haven’t been forthcoming with this major news !!!  I’m shopping for a new carrier.  

Userlevel 4
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Why is this not fixed yet Tmobile

Userlevel 7
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Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | T-Mobile Community

Userlevel 7
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Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 Doing my happy dance as I type this LOL