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T-Mobile used to be great, but I guess because they took over Sprint, they’re trying to be as awful as them.
1) I supposedly have 600mhz towers in my area, yet none of my devices will ever connect to them, despite being compatible. Therefore, unless I’m on WiFi, my ”service“ is either nonexistent or just so insultingly weak that I may as well not have any bars.
2) “Netflix on us” which is why I’m still paying extra for it, even having 2 voice lines.
3) Finding out that T-Mobile hates customers who need only one voice line. They start penalizing you by charging you so much more that there is no difference in the prices between them and Verizon. Got a tablet?  Expect to pay even more than that. I would need a phone, tablet, or watch line, and if I were to get the 30gb LTE hotspot here, it’d cost me $40 more here than it would with Verizon per month. Again, i only want my plan for myself, and TMobile penalizes you by charging you more money for that.
4) The worst of it? T Mobile doesn’t give a rat’s behind for your feedback. I’ve made multiple instances of feedback and complaints for several months and the ”corporation” refuses to act on any of it. They just suggest my bad coverage is my fault and expects me to drop $1500 on a device for 600mhz Im nowhere near. I’ve suggested where towers can be put. Nobody in the company cares.
So, after so many years with TMobile, I’ve concluded that TMobile does not care whatsoever to lose my business and many others simply because I don’t have 3948383 voice lines on my plan. If I’m going to pay a company more than Verizon, I expect service to be top notch. Instead, I pay $50 per month for an “un Carrier” who decides “screw you” On me having actual service. ill be switching to Verizon at the end of the month to get actual service and not hearing so much about the reps obsessing about this stupid sprint merger 

Maybe one day TMobile will begin to care again, but they shouldn’t call out other companies for the bs that they, themselves, engage in.

I was told at a T Mobile store the process of updating the towers is taking a lot longer than expected. The merger has been in the works for quite a while and they still have an estimated year left in tower upgrading. 


T mobile tech support killed my cell line twice. The more recent one happened because I tried to ask to activate E-sim on my new S22+. they activated my wife’s number instead…. they wasted me 2 hours on phone and promised some “compensation” but then nothing. even when I called to complain.


I have been a TMobile customer since 2006. I used their prepaid services for years and years. Finally in 2020, I signed up for a plan. I could not agree more with everyone here saying how far the service and quality of use has sunk. T-Mobiles customer service is a joke, with call hold times averaging 70 minutes for me. They lie, cheat, and steal from you as much as they possibly can. I am beyond fed up and I’m switching to any other carrier at this point. I’m pricing options now and moving out of this Mobile nightmare as soon as possible. Go ahead and complain to a rep- because that is one of their trigger words that causes them to automatically throttle your speed.. I rate them -100 at this point. 


T-mobile was good 2 years back perhaps. now they tjust take my money and do nogt give service at all. i am moving. perhaps i come back some point becuase this whole industry is run by 3-4 thugs. i hope t-mobile crash down first though


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