I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first month bill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount.
If they say this I wouldn’t even took a new phone. My old phone is in perfect condition and working nicely.
With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ?
Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount.