Good morning!
On 2/24/23 I attempted to order a new Samsung Galaxy Phone S23 Ultra and utilize the trade-in offer of $1000 for my Note 10+.
Once I placed the order, I realized I had mistakenly chosen the S23+ instead of the S23 Ultra. I immediately called to cancel the order, but was told it was already processed and couldn't be stopped. I was given the option of ordering the S23 Ultra and returning the S23+ to my local T-Mobile Store location when it arrived. I chose to do this.
I received both phones within a day of each other, and proceeded to transfer my files to the S23 Ultra and return the S23+ to the T-Mobile Store closest to me (9915 224th St E #222, Graham, WA 98338). The associates there were very helpful, and gave me a mailing label to return the S23+, stating I would need to drop it off at a UPS Store. I agreed. I gave them my Note 10+ and they said they could return it in-store so I wouldn't have to go to the Post Office as well. This is where I believe they accidentally applied my trade-in to the returned order (715765****) instead of the corrected order (S13003****).
March 10th, 2023: I received a text stating that the S23+ had been received on Friday, March 10th. All good.
March 11th, 2023: I received a new text stating that "Due to Buyer's Remorse return line 253961**** is no longer available to receive a monthly bill credit for the 2023 Samsung Trade P1 promotion".
March 14th, 2023: I received another text from T-Mobile stating "We haven't received your Samsung SM-N975U Note 10 Plus 256GB Glow trade-in!" This is when I figured it out.
Can you please assist in getting my trade-in applied to the correct order so I can receive my $1000 credit? Feel free to contact me with any questions:
Relevant Information:
Order # 715765**** (Samsung Galaxy S23+,512 GB,Cream) - 02/24/2023 at 8:20 AM PST - (incorrect order, returned)
Order # S13003**** (GalaxyS23Ultra-PhantomBlack-512GB) - 02/24/2023 at 09:14 AM PS - (corrected order, received)
Samsung SM-N975U Note 10 Plus 256GB Glow - T-Mobile - 359271103****** - (trade-in, to be applied to Order # S13003****)
