Purchased new IPhone 13 because of the $800 promo credit offered for trading in my device.
Store tells me I will receive a send back kit to return my device.
No kit arrives, so I take it upon myself to contact customer service since the website does not allow me to request a send back kit. Explain the situation to the rep and they say they will send me a kit.
Receive kit, send phone back. Phone is received.
Check my account to see a $175 credit. Think to myself what is this? Contact customer service and they tell me they sent the wrong “return kit” and that kit is only for a buy back credit.
Furious…explain the situation and am assured they have noted on my account that I should get the promotion and will remove the $175 credit and that I will see it on next bill.
Don’t see it…repeat process by calling in to again hear I have “noted it on your account and see a manager has approved”.
Receive new bill…still not fixed.
Fix It! I have screenshots and video of the condition of the phone I sent and conversations assuring me it was fixed. So give me my money or send back the pristine phone I sent in that is worth more than your lame $175 offer.
