I made a switch to T-Mobile and ported my number as a part of the promotional plan in which T-Mobile gives $830 in bill credits on trading in an eligible device.
ORDER NUMBER: 510105087150
ORDER DATE: 05/04/2021
TRADE IN DEVICE - Apple iPhone XS 64GB Grey - T-Mobile
TRADE IN DEVICE SERIAL NUMBER - 356171095437470
USPS TRACKING NUMBER - 9202090284184807698551
Trade-in device was mailed by me using the shipping label(which did not have insurance on it) sent by T-mobile . The device was delivered successfully to the shipping address at 7:34 pm on May 18, 2021. After more than 2 months T-mobile is saying that they never received the device. I checked back with USPS and they opened a service request - 28968110 and confirmed that the package was successfully delivered. T-mobile has now taken off my promotion and making me to pay in full, for the new device. T-mobile is making me accountable for this loss and says they can't do anything.
Best answer by syaoran
Did you follow all of the instructions for the return? Putting the Return Authorization Number in the box as well as on the outside of the box? In most cases, these devices are not sent to T-Mobile and usually end up at an Assurant facility. If you don’t follow the instructions exactly, they pretty much shaft you. The last time I sent a device in, I sent it at my expense by UPS, insured, because I know Assurant is one of the shadiest companies out there that the cell providers seem to love dealing with for some reason.
Try reaching out to the T-Force Team via Facebook or Twitter to see if they can look into things a little more for you. I hope you have the IMEI of the device, which I would request to be blacklisted if Assurant hasn’t received it or says they haven’t received it.