I used the trade-in offer for 4 of my Iphone XRs through T-Mobile online order for new iPhones. All 4 iPhone XRs are sent through USPS at the same time and USPS tracking shows that all 4 were received by the warehouse at the same time as well.
As I have been monitoring the process, 3 of them were scanned/processed with the credit posted but 1 was not even though all were received exactly on the same day/same time. I called T-Mobile Customer Service where I was told that a Handset Research Ticket is opened for investigation and 5 days later I received an email that they did not have any information for the device IMEI I sent. This is stressing me out beyond belief since I followed every step and procedure but in this situation now.
When I called again, I was told that another ticket is opened for the research by the offline team?
Any ideas to resolve this quickly? Should I be doing some other step that I am unaware of?
Best answer by tmo_mike_cView original