Trade in device page not functional

  • 12 July 2021
  • 3 replies


I’m going through the steps to trade in an old phone but the page is stuck when I click ‘Trade in this Device’ as shown in the screenshot. Please provide assistance


3 replies

Userlevel 6
Badge +15

Could be something with the cache data. I’d try clearing your browser history and cookies. You’ll want to log back in and try again using the same browser. You’ll want to test another browser too if it continues to get stuck. If the issue follows, give our Tech Care folks a chance to get a Help Desk Ticket filed for you to get this working for you on the back end.


I tried clearing the cache but no difference. I will try calling them, thanks.

...and the issue has not been resolved!