T mobile had sent me new iPhone 12 mini and as soon as I received it, I got returned my iPhone 11 pro right away to t mobile Vienna, which was December 20th. But t mobile sent me an email at new year’s that ‘send me old device packing’, which I already done. I made phone calls to t Mobil two times and t mobile said that don’t worry and I don’t have to search, they would find them. I searched anyway, I don’t trust people, tracking number on my receipt and it was delivered to Lewisville,Texas on December 30th. And my device’s expiration date is January 16th.
For the location that T mobile Vienna sent to,Lewisville,Texas, is that correct?
Does this missing usually happen or not?