Trade in phones and your bill goes up!

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So how many people trade in their phone during COVID 19 when all travel is essential only. By the time they were allowed to legally leave their house to take trade in phones to the UPS it was one week past date of trade in due, so instead of telling you that they will keep your phones and charge you $40 more a month they accept it on your behalf only for you to find out that because you were following the law your out of two great conditioned phones and your bill jumps up $40 dollars and they say they can’t do anything to help you. How is this even allowed?? Anyone else have issues like this with the new Sprint ( how much you want to charge this guy this month? Add 20 see if he likes it) charge what you want 

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