Hello! I have the physical t-mobile SIM and I want to transfer phone number to my eSIM account / to convert it into eSIM. At the moment I have two tmobile accounts and numbers, is it possible to merge em? (both accounts are prepaid)
I talked to the tech support - and every time I called I had a different information:
- 1st time i was told that in 24hrs everything would be done smoothly (nothing happened so I called again)
- 2d time I was told that T-Mobile doesn't support a feature to transfer the physical sim into the eSIM (when both numbers are tmobile numbers)
- before the first call I tried to reach a text support online - they also didn't resolve any questions and just said that tmobile doesnt fully support eSIM.
What is the truth here? Is it really not possible?
Also an extra eSIM question - if I want to use the same eSIM on a different phone, how to achieve it? Or it is impossible now to perform any kind of eSIM transfers?
Thanks for understanding.
Best answer by .dc
I'm very happy with your (with our (T-Mobile)) twitter support; the best experience I had. They just asked information about both accounts and resolved everything.