I have 11 lines with T-mobile since many years. Recently I inquired about moving my few lines to T mobile one plan and I was assured a great rate plan for 4 lines by account specialist. They have created new account for me and moved 4 lines from existing line. After 2 weeks, no followed up from t-mobile, so i called the customer care and they said there is no such rate plan available and they can not get me that plan. I was given wrong information from them. After that they have forwarded my call to Loyalty department and I was given an offer that my four lines would be moved back to my old account and they will waive the charges associated with new account but still i have to pay for 2 sim cards that they have ordered for my new account and also i will be charged for 2 weeks services have been used with new account.
SO here i dont understand that i have created new account because i was promised for a great deal so why should i have to pay any charges related to new account?
Secondly Why should i bare those $53 for sim cards that I have ordered just for new account?
Third, my fours lines that i have moved to new account have already tmobile servies with my existing account so why i have to pay for those lines that received services under new account?
Very disappointing with t mobile. Never had this kind of bad experience.
Really thinking to take my all 11 lines to another carrier as t mobile does appreciate my business.
*edited thread title for relevance
Best answer by tmo_marissa
I definitely think that this is something an internal team can resolve. Perhaps there is a pending credit or a follow-up set by the team that made this promise to return and adjust the relevant charges when the bill cycle closes. I sincerely hope so! If reaching oIut online is your preference, I would definitely recommend working with our T-Force team to have this reviewed. On Facebook Message or Twitter in DM we have a secure platform to verify your account and can review the notes, follow-ups, and any pending credits on this second account! Hopefully we'll be able to get to the bottom of this for you quickly -- not just because you've got 11 lines, or because you've been a customer for so long, although both of those things are wonderful -- but because keeping our word is the right thing to do! 😊 You can visit T-Mobile on Twitter or Facebook by clicking either icon in the badge below my reply here.
Thanks for taking a moment to reach out here and post about this experience. Please keep us posted on how things play out with T-Force.