I have been having this issue for over two months now in which I am unable to access my mytmobile.com account. i have opened several tickets with the support center and still no resolution. Also they have reset my password numerous times but every time i attempt to access my account I am getting the message, "Sorry, we are currently experiencing problems with our server. Please try again later.", even with the password that was given to my by the password reset email or text message I received.
I really need to be able to access my account and thus very fustrating not being able to. Also, this issue is happening both going via a web browser (Safari, Google Chrome, Internet Explore and FireFox) as well as the app via my iphone and tablet.
Does anyone have any insight into this issue and how to get it resolved?
Best answer by tmo_mike_c
That's no good if you're still having trouble logging in. The ticket is the right way to get this fixed, but I'm surprised this hasn't been resolved yet. Is anyone in this thread still having trouble? If so, were you giving a ticket number from the rep that filed it for you? Another option you could try is reaching out to our T-Force team via the social links on our Community-2153 They're an awesome group of social media specialist that can take a look at the status of your tickets and see what's going on. Please keep us posted so we can make sure this gets taken care of. I'd like to thank everyone here for posting and letting us know about this.