I am a T-mobile Prepaid customer and recently switched plans and got a new SIM card at a T-mobile store. (At this time my.t-mobile.com used to work perfectly fine - I was able to view my balance, recharge etc.)
I was told by the store employees that my old SIM card which was on a pay as you go plan was not compatible with the new pre-paid plan I wanted ($40 per month, 10GB LTE data)
So I got the new SIM card and switched to the new plan.
Ever since I got the new SIM and plan I am unable to access my-t-mobile.com
As soon as I login with my credentials it keeps redirecting me to Prepaid Home page (https://prepaid.t-mobile.com/home)
From the homepage if I click on the "MY T-MOBILE" link it keeps redirecting back to the prepaid home page.
It does however temporarily try to access the following URL (I have modified the URL here to make sure it is not auto converted to a link, also masked my number for data protection / privacy reasons - msisdn=1234567890 had my correct 10-digit number, I have also modified the alphanumeric userId slightly so it is not my actual id)
I tried calling 611 and they reset my password - still the issue persists. Somebody knowledgeable please help !!!
Best answer by tmo_laurenView original