Ever since Friday October 12, 2018, I've been able to complete the online login on t-mobile.com to access my prepaid accounts, it worked fine prior to that. On that day after I logged in I was greeted with a message saying my password was too old and it forced me to change the password which I did. After logging in successfully with the new password, as usual I get the "Select account" screen where I select prepaid number I want to manage as I have multiple prepaid numbers on this account, the link to that page is: https://my.t-mobile.com/choose-account.html
After selecting a number I get the message: "We are currently having trouble with your request. Please wait a few minutes and try again."
I get the same message if I select the other numbers as well. So it appears whatever changes they made to the site last week didn't account for prepaid accounts with multiple numbers associated with the login as I can't complete the login anymore. Can someone please forward this to the appropriate department at T-mobile?
Best answer by magenta7072155
So I finally got someone from tech support that's smart enough to know how to fix this issue. I have two accounts: a monthly plan and a pay as you go. I have not been able to login to the pay as you go account for two months like many of you. The tech support guy told me they're having problems with two different phones numbers tied to the same email address. So this is how my particular problem was fixed (not sure you guys have identical problem as mine):
Have the tech support "un-link" the second number from your online account
Go to Tmobile's website and set up a new login for the second number, but use a different email address.
That's it. I'm able to access my pay as you go account.
The drawback is I have to access each number's account individually, but I can live with that.
Best of luck.