I moved from prepaid to postpaid 2 weeks ago and have not been able to log in to my TMobile account since. I've tried multiple browsers on multiple PCs as well as the mobile app, but I keep getting the error "Something's not right". I called Customer Care but all they could tell me was that this is a known issue, but no resolution date. What else do I need to do to get this fixed?
Best answer by tmo_amanda
1 - Login to "my.t-mobile.com". You will then be at "https://my.t-mobile.com/choose-account.html".
2 - Select which account to manage. The "We are currently having trouble with your request. Please wait a few minutes and try again." message shows.
3 - Go to "https://manage.my.t-mobile.com/#"
4 - The account you selected to manage in step 2 will magically appear.
As for the OP, we're doing our best to get this fixed as fast as possible. Please remember to take a look at our internal social media policy as it applies to this site. 😊