Question

Unable to Login Prepaid Account

  • 19 November 2020
  • 9 replies
  • 364 views

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I tried several computers, phones, browsers, but all fail to login to my prepaid account. It shows “Uh-oh, it looks like we have our wires crossed. Please try again later.” It seems like others have had similar issues, and may I have to open a T-Mobile ticket to fix it? May I know how? Anyone is able to help? Thx!


9 replies

Same issue for several days now

Me too. This is not the first time this has happened.   It's absolutely ridiculous.  

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please fix this issue.  Cannot login to pay!!  This has been down for several days and still not fixed.

Has anyone had any luck contacting and rep? I tried the chat and phone call but been on hold for an hour.

Prepaid, and same problem here.. can’t seem to log in for several days.

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T-Mobile is a complete mess, this issue has been on/off for several years, also my phone 25% can’t receive calls and calls forwarded to VoiceMail for no reason, yet T-Mo can’t and won’t fix the issue, we need to switch to AT&T.

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Looks like I am able to login now. 

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It seemed to work yesterday, and I logged in to make a payment, but it is not working for me again now.

Userlevel 5
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OK, no one answered your request to contact Tmobile so scroll down a bit and click the Facebook or Twitter link to ask for help. This is a public users forum occasionally monitored by Tmobile employees so you need to contact someone who can help with your account. :wink:

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