Question

unable to purchase a phone online. Anybody else dealing with this issue recently??

  • 11 January 2022
  • 7 replies
  • 3958 views
O
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I have tried five different devices and different browsers and I still can't purchase a phone online. I get as far as the trade in and when I press skip trade in the screen just loads to a white page. I've been trying for days and still not able to get anywhere. I just want to purchase a new phone without having to call or go into a store.

7 replies

tmo_mike_c
Rank
Userlevel 6
Badge +15

Try clearing out the browsers cache and history. I’d also suggest testing out another browser to see if that lets you go through with the purchase. Our Tech Care teams can file Help Desk Ticket for this if needed.

M

I have tried as well using both my phone and computer. Nothing.

Unacceptable that T-Mobile is quick to take the money for the bill, but is lagging when it comes to purchasing a phone!

I should not have to talk to a representative and get charged a fee, or go to a store for assistance! 

FIX THE SITE OR LOSE ANOTHER CUSTOMER !!!!

I

I been trying to switch my service for 2 day i keep getting this at checkout Oops! Something went wrong.
We apologize for the inconvenience. We appear to be having technical difficulties at the moment. Please try again later.  Why would I go to your store or call you on the phone when you have online service.  I will keep my 4 lines with Verzon there online service works. I see your service is not good.

F
Rank
Userlevel 7
Badge +16

they might need to confirm its actually you ordering the phones and not some hacker trying to order a bunch of phones on your account.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
J

I am also currently experiencing the same problem, also have the T mobile app on my phone that has never worked, always forced to log into the website to pay my bill

L

Have been trying to purchase a phone for several days. Getting all the same errors mentioned above. Have been a sprint customer for over 20 years now stuck with TMobile that has no online service options. Terrible and very upset. Will be changing carriers. 

gramps28
Rank
Userlevel 7
Badge +14

Have been trying to purchase a phone for several days. Getting all the same errors mentioned above. Have been a sprint customer for over 20 years now stuck with TMobile that has no online service options. Terrible and very upset. Will be changing carriers. 

Have you tried upgrading through Best Buy? I did my last 2 upgrades through them.

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