unable to refill account online

  • 30 December 2020
  • 1 reply


Since I switch to T-mobile I haven’t been able to pay my phone bill online and it’s really getting annoying if it keeps happening I will be switching phone services again cause I’m tired of going through the same every month just cause T-mobile can’t fix their bug error for payments. Any suggestions other then calling customer service cause I should be able to pay my phone from the comfort  of my home and not needing to go to the store 

1 reply

Userlevel 6
Badge +13

If you are a prepaid user, *233 will allow you to add funds through the automated system.  If you are a postpaid customer, then you will need to contact Customer Care.  While you have them on the phone, ask them to refresh your account info for your my.t-mobile account.  Hopefully that resolves the issue for you.