It is disheartening to see that, after reviewing the discussion board, this issue has been going on with people for AT LEAST 6 months!
A week ago I left my carrier (starts with a V) that I had been with for around 15 years and was pretty happy with but the T-Mobile, Military discount was just to good to pass up.
Yes, I'm having the same issue with "confirming", "registering" myself as the Primary Account Holder (PAH) in my online account (enter last 4 of SSN and birthday). Yes, I've called Support (got transferred a couple of times) and each answer was wait 24 hours, the store rep said 24 hrs.....online support FAQ says 72 hrs....either way, it's been almost a week. This issue prevents me from seeing the other lines in my account, setting up Netflix among other things.
Is there a solid fix??
Best answer by magenta4835452View original