unable to verify myself as primary account holder

  • 16 May 2022
  • 2 replies


Im a new employee and i recently switched over to tmobile for my discount and i registered for a tmobile account but whenever i enter in my pin or last 4 of social it is unable to verify me. The app now says i exceeded the amount of  tries and wont let me enter my pin or social..i called customer care and they were unable to help me. How can i set myself as the primary account holder when it wont accept my pin or social??


Best answer by Ric221 17 May 2022, 05:12

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contact t-moblie through their online profiles such as twitter or facebook


Thank you!! I messaged them on fb and they resolved my issue super quick!