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Unlock a paid-off T-mobile device that non associate to my account

  • 11 May 2019
  • 2 replies
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I have purchased a T-Mobile iPhone 7 Plus from my friend & he said it was paid off & his account is good standing. I just want to know that can I request unlock this phone with my info without my friend‘s authorities? Because I don’t want to bother him. It is T-mobile device but not associate to my account. Or I have to have him for his information

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Best answer by gramps28 11 May 2019, 15:15

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It's been a while since I've done this but the phone call went something like this,

Me "I just purchased a T-Mobile phone from a friend and I'd like to unlock it."

CSR "Looking at your account I can't see that this devices has ever been used with one of your SIMs."

Me, "Just a minute." Quickly insert SIM in new phone and power up. "There is that better?"

CSR, "Oh, yes I see it now. I'll submit the unlock request. You should get an e-mail with the code within a week."

The old rule was that you were allowed two unlocks per year, per line. Not sure what the deal is today. YMMV

Userlevel 7
Badge +14

The phone may still have to show the minimum usage on your account in the unlock requirements.

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