Unlock App says not eligible I've called support and they've have stated I am eligible every time. I have not been provided unlock codes. I have been calling support for a week. I am out of the country without any mobile data.
I've met the prepaid eligibility, $100, 4+mo etc. I own my device.
moto e5 plus, the Unlock app refuses to unlock the device, I've tried the factory reset, and clearing data caches. nothing is working. And calling support gets me in an unless loop of techs saying they will "email me within 24 hours"... and then nothing happens.
I've called 12/28, 1/2, 1/3, 1/4
Please someone unlock this device.
Best answer by tmo_chrisView original