Unlock Tmobile phone while not TM customer

  • 14 May 2018
  • 1 reply

I own LGG5 H830  tmobile  .   I am not a TM customer  but  I  want use on other carrier with this phone. IMEI is clean .  When I try app to unlock,   says unlock failed.  What step i need to follow to get it worked. Thank you


Best answer by tmo_amanda 16 May 2018, 17:45

View original

1 reply

Userlevel 4

Good morning, @chuckskull​!

Welcome to our Support Community! Prior to going through the app, you'll need to meet the requirements found here: Unlock your mobile wireless device . Once those requirements are met, you should be able to utilize the app to unlock your LG G5.