Question

Upgrading

  • 1 May 2022
  • 1 reply
  • 110 views

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I upgraded my phone online.  My trade in showed $400 and had a breakdown of how that credit would be $225 broken down over 24 months and a one time $175 bill reduction in 2 months.  I complete the transaction and get a text that my trade in was accepted for $175.  Am I still going to get my full $400 disclosed during my transaction?


1 reply

Userlevel 4
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you should contact T-Mobile as it appears they are only allowing you $175 not the full $400. if you do a search, you will see this is a common practice with them. hope you kept copies of the communications you had with them.

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