Having a problem with my T-mobile Account being broken. Errors regardless of browser or device when logging in to renew prepaid. I can access the account, it just always (5 months running) has an error that says either "Sorry, there is a system error and please try it later" or "User is Unauthorized", or on the ipad it will say "Error Code 608".
The account was created 5 months ago from a new ipad mini 5. After repeated attempts to add prepaid from myself and from T-Mobile support (the account would not accept any kind of user payment) T-Mobile support eventually concluded T-Mobile's system must be down, so they credited $10 to my account to provide 5gb for 5 months, and said next time everything should work fine.
Well, it doesn't. Exact same problem for 5 months now. Account Errors regardless of browser, computer, or method of logging in. I assume my account didn't get setup correctly, as 5 months is a long time for T-Mobile's system to be broken.
The 'Contact' link on my account is blank, and clicking on anything from the main T-Mobile site just goes in circles back to my broken account. These forums appear to be the only way to actually 'Contact' beyond calling, which didn't resolve things 5 months ago (they just tried to run my credit card repeatedly until it created a fraud alert, confused why it was running successfully but not actually being applied to my account).
I need to renew the $10 plan, but there is no way to do so until this account bug is resolved.
Any way to quickly deal with this, as the data plan runs out in 1 day?