USPS lost my trade in phone needed for a rebate

  • 26 November 2019
  • 30 replies
  • 3861 views


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30 replies

Did anyone get this resolved?  It looks like I'm also headed in the same direction, as it's been days and the only USPS tracking updates recorded are "In Transit to Next Facility".  This has posted every single day at 12am.  Not looking forward to dealing with this.

 

I got a favorable Resolution Finally. USPS never reply to me even though i open a ticket.

Same time I contacted T-force and let them know whats going on. They also waited for USPS reply .

Then i got the email from TMO that they going to remove the credit since I never send them the tradein back. Then T-force Rep contacted me and told me that they understand its not my fault but USPS fault.

They decided to remove all my installment on the Device . So now I own the Device and zero due.

Way to go T-force (Twitter) they took care of all of my issue.

So anyone having issues escalate to T-force.

Did anyone get this resolved?  It looks like I'm also headed in the same direction, as it's been days and the only USPS tracking updates recorded are "In Transit to Next Facility".  This has posted every single day at 12am.  Not looking forward to dealing with this.

I too am in the same boat. I shipped on Feb 1 and tracking still says in transit to next facility. 

Did anyone get this resolved?  It looks like I'm also headed in the same direction, as it's been days and the only USPS tracking updates recorded are "In Transit to Next Facility".  This has posted every single day at 12am.  Not looking forward to dealing with this.

I too am in the same boat. I shipped on Feb 1 and tracking still says in transit to next facility. 

I have already called USPS, got a service request # and contacted T-Mobile.  T-Mobile will be following up with me on Monday to see if I get a response from USPS.

Did anyone get this resolved?  It looks like I'm also headed in the same direction, as it's been days and the only USPS tracking updates recorded are "In Transit to Next Facility".  This has posted every single day at 12am.  Not looking forward to dealing with this.

I too am in the same boat. I shipped on Feb 1 and tracking still says in transit to next facility. 

FYI, I just got a notification from T-Mobile that my trade-in was received, even though the USPS tracking data has not been updated since 2/7.

Folks any updates on yours tradein return lost due to usps. I am in same boat as all you are.

Send 3 pkgs 12/8 two got received by tmo and got the proper credit. But one was checked in Lewisville TX post office on 12/13 and never get up dated as delivered still saying in transit. 

Open a case with usps and they still saying they looking into this. No final say from them.

Escalated to Tforce and told them about the whole situation and tell them a case is open with usps. They told me they filling a Form not sure what that means. Currently just waiting on Tforce. I am pretty sure usps has lost the pkg to theft. $730 credit for iPhone 8 will be my LOSS. 

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