Since getting service ( and a new samsung phone ) in Dec my voice mail has not worked. I called T- MOBILE twice and went in to the store. Voice to TEXT is supposed to be free, but even when adding it as a service it did not work. The people are very nice but the service does not work. Missing important messages. The other phone (apple) on the account won’t even let you upload the T-Mobile APP for voice mail to text. Very disappointed. Phone keeps saying (for over a month) that they “experiencing temporary connection issues, please try later”. For longer than a MONTH.
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