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voicemail retrieval?

  • 19 May 2018
  • 3 replies
  • 925 views

Can someone pls help me retrieve an automatically deleted voicemail? I thought it gets deleted after 30 days, but just learned it's after 14 days.

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Best answer by tmo_marissa 22 May 2018, 16:46

Hey, @magenta4962977​! I am so sorry to be the bearer of this news, but T-Mobile doesn't have a way to recover a voicemail once it's deleted. For pay in advance plans, played voicemail are stored for 14 days but need to be re-saved to keep in the system (un-played voicemail are stored for longer to give you an opportunity to hear them). I know it won't help for the message that's lost, but if you have an Android phone with the Visual Voicemail app, or an iPhone with the voicemail feature it comes with activated, there are some ways to save your voicemail listed here: How to use voicemail​!

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Hey, @magenta4962977​! I am so sorry to be the bearer of this news, but T-Mobile doesn't have a way to recover a voicemail once it's deleted. For pay in advance plans, played voicemail are stored for 14 days but need to be re-saved to keep in the system (un-played voicemail are stored for longer to give you an opportunity to hear them). I know it won't help for the message that's lost, but if you have an Android phone with the Visual Voicemail app, or an iPhone with the voicemail feature it comes with activated, there are some ways to save your voicemail listed here: How to use voicemail​!

Thank you, Marissa

… there are some ways to save your voicemail listed here: How to use voicemail​!

The link provided is the URL for this page.

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