I'm fuming. I'm paying money for a service that is not giving me missed call notifications, not giving me voicemail notifications, and does not even have voicemails arrive in my inbox until days after they were left (which I can only find out by checking manually!).
From what I've seen this is a long term issue with you guys too. Congrats on the great service. I didn't want that interview anyways.
Best answer by tmo_amanda
Over the holiday, some progress was made on the issue as we're receiving more reports of issues with voicemail. What we need to determine is if the voicemail is not being deposited to your voicemail box right away (as it should be) or if it's just a delayed notification. This happened to both me and my husband (we both have iPhones) last week and I had a chance to do some testing to narrow down what exactly is happening. It doesn't appear that the actual voicemail is delayed but instead the MWI (message waiting indicator is delayed). Personally, I am seeing a delay of about 3 days.
Here are the steps I need each of you that are still experiencing this to take:
- If you receive a delayed notification of a voicemail being left, take note of the time, date, and phone number the voicemail was left and when you received it.
- Community-2153 via 611 or T-Force (over Facebook or Twitter)
- Have them file a Service Complaint under "MWI: Voicemail notifications (MWI) are delayed