Voicemails not showing up until days after they were left

Hi there!

Amanda asked some great questions that'll help us get this figured out for you. Can you give us a reply back and let us know the answers? Thanks!

Is this happening with a specific number? Is the issue with the phone just not showing that someone's left you a voicemail?

Just checking in one last time.

Hello, yes, I'm still having issues with not receiving voicemails. I have

an iPhone 6 and I've had this issue for as long as I've had the phone.

These are the issues that I've experienced:

- some one says they left me a message, but I never get it.

- someone leaves me a message, but I don't get it for sometimes DAYS after

- my phone indicates I have a message, but when I go to try to listen to

it, it says the voicemail is "0:00" minutes long, and it's grayed out so I

can't listen to anything.

I would love to fix this issues.

thanks,

Amy Shoup

• When did this start?

Since the beginning of service.

• What type of phone are you using?

iPhone 6.

• Have you talked to Tech Support about this yet? If so, what was the outcome?

No.

• Are all voicemails delayed or does this happen sporadically?

This happens every time I receive a call when I am not connected to the T-Mobile network. Sometimes it is delayed for a matter of hours, other times it is delayed upwards of a week. Missed calls are another thing entirely -- I never get the notifications.

• If you turn off WiFi, do you notice an improvement in the voicemail delivery time?

No difference. This has not changed since my original post.

I first encountered this three or four weeks ago, and T-Mobile support was worse than useless: it was infuriating.

It took me about a week to realize the problem was occurring, but after more than one person told me they had left a message I didn't know about, I realized that I wasn't getting notifications. I called T-Mobile support, and found out that you can access your voice mail by pressing and holding the "1" key on the keypad, and sure enough, I had multiple voice mail messages I hadn't realized were waiting for me. Anyway, T-Mobile support said that they'd look into it, so I expected that it would be fixed in a day or two.

A few days later, I realized that I still hadn't heard anything, and confirmed (by calling myself from a different phone / number) that the problem hadn't been fixed. I called T-Mobile support again, and was informed that they had looked into it, determined that everything was working fine, and had CLOSED THE TICKET WITHOUT CONTACTING ME. So not only was the problem still there, but they weren't spending any more time trying to fix it and hadn't told me that they weren't. Once again, they said they'd look into it, and few days later the exact same pattern was repeated: after nothing had changed, I called back and was told that they had closed the ticket and weren't investigating it any more, but would open a (now third) ticket for this same problem. As you can imagine, by now I was getting pretty ticked off at having to call back repeatedly and with them closing tickets associated with unresolved problems and not even notifying me they had been closed.

About a week ago, I called yet again, and this time was put on hold for a long time. Eventually I had to leave my desk for a meeting, so I just hung up and figured I'd have to live with the problem since T-Mobile was either unwilling or unable to fix it. Yesterday, though, I noticed that I had actually received a voice mail notification, so apparently the problem did go away. Given my experiences with T-Mobile support and the timeline, I suspect that it's likely that the problem going away was more incidental than a result of my calls, though.

This was my first time to contact T-Mobile support with an actual problem and it was a horrible experience. Other than what I've described here, I've had no trouble with the service in the years I've been with T-Mobile, but at this point I don't think it would take much for me to make me abandon this company for one of its competitors and hope that their support is at least a little better.

I have to say this has been happening to me as well.   I am not receiving voicemail notifications on my SG8 Active.   A call will goto voicemail and I won't see notifications. If I open the tmobile voicemail app and let it sync then I will see they left a voicemail

Same issue here... First time was about a week ago, and I figured it was just a glitch. Since then, some voicemail messages have come in as soon as they were left, then others come in much later. Today one came in that was left for me a week ago!

T-Mobile... Fix this NOW or I'll take all 5 of my phones to Verizon tomorrow.

I just now received 8 voicemails all at once that had been left for me over the past 11 days.  Not good. 

I have been receiving voicemail messages without notification for about 2 weeks. I went to the T Mobile store after tech support could not help me. Was on the phone for about an hour with lengthy holds only to have them tell me they would call back in a day. The call never came so off to the local T Mobile Store. The guy there spent 20 mins working on it and pronounced it an Apple issue. Called Apple tech support who got a three way call with T Mobile. The result was both company reps were going to get back to me in 24 hours. Guess what didn't happen.

Meanwhile I'm forced to randomly check my voicemail throughout the day. I'm a physician and have missed two calls that were potentially bad but ended up ok. I hate to consider going to another carrier but from what I'm seeing T Mobile is unable or unwilling to fix this problem. Frustrating. 

This morning i tested my email and for the first time in weeks I received a notification chime and an illuminated voicemail icon. Not sure if anything was done by T Mobile. If so thank you. If not that, uncertain why it is working.

I agree that something has happened recently.  I don't know when it started as I didnt pay attention.

I like to keep my data turned off on my phone and only turn it on when I want to use it (S8 Active with most current firmware update).   Voicemails used to give an indicator in the status bar when there was one.  I would open up visual voicemail and let it sync and listen to the voicemails that way.  Now these days I don't get that indicator in the status bar.  I have to open up visual voicemail and let it sync to see if someone left a voicemail.

I did an experiment today...  I went into the settings in visual voicemail and disabled it. At this point data is required to be turned on for it to contact Tmobiles servers.  It tells you that you will need to call into your voicemail to listen to anything now.

After I disabled the visual voicemail I turned my data back off and restarted my phone just to make sure I was working from a blank slate.   Once my phone was restarted I called it from another phone and let it goto voicemail and left a message.   After that I got the standard voicemail indicator in the status bar!

So I turned data back on and went into visual voicemail to reenable it.  It retrieved the voicemail.  I thought this fixed it...  but it did NOT.

Upon turning data back off (with visual voicemail reenabled) I left another voicemail.   I did NOT receive any indicator that I had a voicemail.   Turned data back on and synced Visual Voicemail and it retrieved the voicemail just fine.    Leaving data ON I left another voicemail and I received a different voicemail indicator.  This was a Visual Voicemail specific indicator.

So I tried this experiment several times of disabling visual voicemail and leaving voicemails and got the old indicator every time.  Reanabling visual voicemail with data ON gives me this newer visual voicemail indicator.   But if data is OFF then you never get a voicemail indicator.

It never used to do this!   I could have visual voicemail enabled but data off and get that old voicemail indicator..  Tmobile has updated something in the voicemail system...