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We are currently having trouble with your request. Please wait a few minutes and try again.

  • 27 October 2018
  • 58 replies
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58 replies

I called support on this two weeks ago and they promised to have it fixed in 72 hours.  A week passed, I called again and it was still not resolved.  They did say it was a system wide issue and provided a ticket number.  I have 3 prepaid numbers so I may try to unlink them but if this is a change in procedure then I feel a text message should have been issued to those effected.

If you have multiple prepaid numbers in one account and getting the "We are currently having trouble with your request. Please wait a few minutes and try again." message, here's what I discovered that works (for me & for now...).


1 - Login to "my.t-mobile.com". You will then be at "https://my.t-mobile.com/choose-account.html".
2 - Select which account to manage. The "We are currently having trouble with your request. Please wait a few minutes and try again." message shows.
3 - Go to "https://manage.my.t-mobile.com/#"
4 - The account you selected to manage in step 2 will magically appear.

Wow TMO, real hard to fix. Redirect the customer to the correct URL link....

That works!  Thanks!

Thank you!!!

This worked (though the added funds aren't showing up on the account status page just yet, it did send me email confirmation, and the status page has always been slow to update.) 

I don't know how you managed to find it but you accomplished more than the entirety of T-Mobile support, who has also told me "72 hours", the magic lie to make callers go away for a few more days.

T-Mobile should be ashamed.  All they did was break a redirect and it's taking a month to resolve, if ever?!  When did T-Mobile become Sprint?  The point of buying Sprint was to finally put it out of its misery and harvest its remnants to build a stronger network, not to actually adopt their entire interface and support program!  This entire experience reminds me from top to bottom of my old Sprint days.  I thought T-Mobile was a superior company until now.

I'm glad I was able to add funds and get access again, and that will give T-Mobile another month to figure this out before I need to bail.  If it's not sorted out by then, it's safe to assume it never will be.

Considering the quality of this website, I'm starting to get a clear picture of how these data breaches keep happening.....

Yes, that worked for me.

Thank you

TMobile, it’s a shame that it’s taking an eternity to fix this issue

As soon as funds are used I’ll say goodbye to you

Best

Sent from my iPhone

Thank you!

I had the same issues in October. I contacted support to fix the issue. My account was shut off because I couldn't pay the bill online. Support said it'd be fixed in a few days. It is a month later. Fix your site! This is unacceptable from any business in today's times. I'm not sitting another few hours on hold again, and I'm not creating separate accounts to manage. If not, time for me to find another provider. I"m fed up. I don't have time for this crap.

Thanks you very much, It worked!!!

Thank you so much. It worked. Maybe they should put you in charge of T-Mobile support before everybody goes to another carrier.

Really helpful, thanks a lot!!  Hard to believe that T-Mobile need to a customer to find a workaround for a problem they haven't solved for weeks.

I have the same problem.

Calling T-mobile is useless -- there is no support at this company. They put you on hold for literally hours and then when you get through they cannot accomplish even basic functions???

I've always had issues with the online account, but now it is completely kaput and there is no support -- I guess there is little choice.

Short T-mobile stock because this one is going down.

I got the same problem almost a month now which made me sobored and tired. I contact the help team twice. First one was great, but the second one not what I expected. Such a shame. 😕 why do we have messag help team if they can’t really help?

Hi, Tried the link, unfortunately it did not work for me.  I contacted support again and they issued me another trouble ticket with elevated priority.  The rep told me to wait 72 hours either they will contact me if take longer or it will be fixed.

Userlevel 6
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I know our engineering teams are still working on this as the issue is still open in our system. I few of you folks have had some success with the workaround posted by another user. We appreciate you giving us feedback around this and I have sent this info up the chain to our internal team to review this for our internal content.

Hello Mike,

The workaround did not work for me.  I also tried using different browsers and clearing the cache with no success.

I spoke to Jane (Janelyn@T-Mobile) at T-Mobile support (she also gave me her ID#) on 11/12 and logged another trouble ticket with elevated priority.  Received a follow up text msg to allow 3 business days for teams to review, and that resolution can take longer depending on issue.

As of today I have not yet heard back, hopefully it will be resolved soon.  If you require any additional info, let me know.

Thanks...

Userlevel 6
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Thanks for trying that workaround anyway @magenta4497584 . I'm in touch with some internal folks involved with working on the issue. This may sound pretty simple, but if you just refresh the same page, does it work for you? I'm passing along the feedback I get from this thread so if you can let me know the results, that'll really help.

I tried refreshing and no change.  However, I decided to try the workaround one more time and it appears to work for now.  After getting the warning message when selecting one of the phone accounts I proceed to use the workaround link:  https://manage.my-t-mobile.com/#  .  Although occasionally certain sections (e.g. My current plan, My current status) cannot be displayed I would have to refresh the page a few times before it finally displays.  It's a tedious process especially when I have to do this for each of the five accounts.  I hope this can be resolved soon.

I have the same issue with my account for over two months already. I called the t-mobile rep and was assured that this is a known problem and it is being worked on, which honestly do not believe to be true, considering all posts in this thread. Will it ever be resolved? Is there a timeframe for this?

Userlevel 6
Badge +14

Okay, well thank you for trying. Engineers do know this is an issue and they are continuing to work on it. I wish I had more to update you on, but this is a known issue that our teams are continuing to work on to get fixed.

THESE STEPS WORK! PLEASE READ ON:

The workaround posted by another member in this thread worked for me! Thank you. Reporting those steps verbatim, in case you didn't see it.

If you have multiple prepaid numbers in one account and getting the "We are currently having trouble with your request. Please wait a few minutes and try again." message, here's what I discovered that works (for me & for now...).


1 - Login to "my.t-mobile.com". You will then be at "https://my.t-mobile.com/choose-account.html".
2 - Select which account to manage. The "We are currently having trouble with your request. Please wait a few minutes and try again." message shows.
3 - Go to "https://manage.my.t-mobile.com/#"
4 - The account you selected to manage in step 2 will magically appear.

Wow TMO, real hard to fix. Redirect the customer to the correct URL link....

You might not want to do that. I just used this link to add funds to my t-mobile prepaid account. Money is gone. I put 50 dollars, payment was processed and I do see a pending transaction in my credit card statement, but my t-mobile account balance was not updated and I did not receive a usual SMS confirmation. What can I say, great job t-mobie.

I too am facing this issue with my prepaid account for the past two week. What kind of engineering teams cannot resolve such a critical issue for months!

What do you want to bet that T-Mobile's IT is outsourced just like its call centers?  I hope it's not IBM because then this problem will never get solved.

I've been frustrated with T-Mobile for over a month on this issue, then I found this, which worked only to see account status, not usage.

Apparently the T-Mobile support engineers are not very capable.

THESE STEPS Kinda WORK! PLEASE READ ON:

The workaround posted by another member in this thread kinda worked for me! Thank you. Reporting those steps verbatim, in case you didn't see it.

If you have multiple prepaid numbers in one account and getting the "We are currently having trouble with your request. Please wait a few minutes and try again." message, here's what I discovered that works (for me & for now...).


1 - Login to "my.t-mobile.com". You will then be at "https://my.t-mobile.com/choose-account.html".
2 - Select which account to manage. The "We are currently having trouble with your request. Please wait a few minutes and try again." message shows.
3 - Go to "https://manage.my.t-mobile.com/#put_your_number_here" ie ""https://manage.my.t-mobile.com/#555-555-5555"
4 - The account you selected to manage in step 2 will magically appear.

So new method - save from above YOUR phone address link as text somewhere, login to My-TMobile, then paste YOUR phone address link text into browser address bar and go see your account

Wow TMO, real hard to fix. Redirect the customer to the correct HTML URL link....(does that mean)

How

To

Mangle

Links

U

Rarely

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