Ever since making the switch to TMO a month ago, I get emergency alerts for Arizona even though I live in San Francisco. I also don't seem to get any emergency alerts or amber alerts for SF. I haven't even traveled to AZ ever so I don't know why this is happening. I've verified that my billing, primary service address, and 911 address are all correct (my home address in SF). I called in and talked to "Advanced Tech Support" twice about this and both times they claimed they were "fixing the service address" which should solve the problem, but days later I'm still getting emergency alerts for AZ. Yes, I did power cycle my phone several times... Does anyone at T-mobile know how I can get the correct emergency alerts? I never had this problem on verizon and am frustrated that my safety is at risk by using T-mo if I miss some important alert.
Best answer by tmo_marissa
Hey folks! Just wanted to check in here with an update. Many thanks to anyone who has reached out to our internal teams to report this -- we do now have this listed as an emerging issue. Forgive the technical jargon, but here's what's happening:
WEA/ CMAS Emergency Alert System
Customers may experience issues with receiving Wireless Emergency Alerts, (Weather, Flooding, AMBER alerts etc.) that may not pertain to their geographical area due to a provisioning mismatch. Engineering has identified this issue and is currently been directed to Provisioning Team to update the cell provisioning in CMAS database.
Our action steps at this point are to have our Care/Tech/T-Force team open a Trouble Ticket as described here: Service Category – Messaging – Text, Service complaint – Wireless Emergency Alert (WEA/ CMAS). Tickets can then be assigned to our Engineering Customer Support team so that we can provide examples/resolve the issue.
TL:DR, thank you for calling in or reaching out on Twitter or FB if you have already done so! If not, we're still collecting details and would definitely appreciate your time in getting a ticket filed. 😊 Thanks!