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What's this purchase for since it didn't increase my balance?

  • 31 July 2019
  • 1 reply
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I don't understand what this purchase was for since it didn't increase my phone balance? My number was suspended at 07/02 then I had to pay one month fee manually for the July prepaid. So what was this purchange? Could you give me more information? Why did it happen? Why didn't my balance increase by $23.50 and where is the amount now?

Order number

BTMOS1GEA64061

Order date

07/01/2019

Order status

COMPLETE

Channel

Support

Subtotal

$23.50

Taxes and fees

$3.30

Total

$26.80

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Best answer by tmo_chris 1 August 2019, 17:04

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1 reply

Userlevel 4

I am not quite sure what that charge is but we can definitely look at it with you. If you have a moment, please call us so our experts over the phone can verify you and check out this charge.

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