Question

When will i get trade-in check or credit?


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I switched from Verizon to T-Mobile earlier this year, it was a whirlwind of phone promotions and phone trade-ins.  I traded in my Pixel2 with a value of $200.  I received $20 credit instantly, and was told to mail back phone after I get my TMobile Samsung S20.  Store sales said 4-6 weeks I will get the rest ($180) by check.  Still no check, on app cannot find trade-in status area as mentioned in other community responses.


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