This past Saturday I took advantage of the Galaxy S9 plus trade-in promotion at Costco....so far everything is working good and I love the phone. I've uploaded my receipt and IMEI proof to the t-mobile.com/promotions website. My question is...where do I send my phone? I was given the info by Costco to go to the website but no address to send in the phone. Any help is appreciated.
Best answer by tmo_chris
Hey folks! The trade-in will be done through our standard trade in process. If you did not receive a shipping label with your new S9, please go to my.t-mobile.com and follow these steps.
From My T-Mobile, select Phone.
Select Trade-in status.
Select the offer for the applicable trade-in device.
Select the “+” to review the offer details under Trade-in Device. You will have access to print the label from this site.
After sending in your trade-in device and within 30 days of purchase, go to www.T-Mobile.com/promotions.
T-Mobile Phone Number
T-Mobile Account PIN
Promo Code: C18SAMTRADE
IMEI of device (Dial *#06# from your device to obtain)
Upload a copy of your receipt and an image of your device box IMEI as proof of purchase.