We received a text that our prepaid virtual reimbursement card is ready to pay off a device after switching carriers. But, I am having trouble finding where on the site I go to access the card in order to use it.
Thanks
sonya we switched the last week of Feb. so 4 weeks ish?
Userlevel 7
+14
Have you tried this?
Thank you,
Yes Ive tried this multiple times with a support specialist and it says there are no active accounts. Even the support specialists is confused. I have to call the rebate care team she said.
How long did it take to get the text? It’s almost been 2 weeks since mine was approved.
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