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Why am I randomly not receiving texts?


A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages).  Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.

It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.

So far I have tried:

  • Changing to the stock texting app (I normally use Mood)
  • Clearing the text app cache
  • uninstalling and reinstalling Mood
  • changing the SIM
  • T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)
  • full factory reset
  • Confirmed APN settings
  • Bought another damn phone.

Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them.

I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later.

These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters.

Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol

Solutions?

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Best answer by tmo_mike_c 20 August 2019, 18:18

Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.

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Same exact issue here. It started New Years 2021. We’ve had 2 or 3 calls to TMobile , where they check things like phone updates and data usage numbers. According to them all should be good, it isn’t. First my husband had a fit because he thought I was ignoring his texts, but I never got them. Then I noticed people who normally reply to my texts weren’t replying. 2 other people have now verified they are Not Recieving my texts!!! I have an android 8. When my husband and i test it, it seems to work. It’s very frustrating, as I have several friendships I’ve cultivated through text. It’s embarrising to keep having to ask people if they recieved my texts and sent one back, or if all of my connections have chose to suddenly ignore me. Just today someone verified through E mail, they got my text, I did NOT get theirs!

This is not a solved issue. I have been trying to get notifications set up with a vendor. I am on a Samsung S8. I have tried it with wifi off and on and rebooted the phone. I have requested the same notification at least a dozen times over the past two hours, but no message.

My setup has no blocked messages.

I did receive a notification from TM on a different subject.

I have seen this in the past. It seems to be related to specific numbers rather than a general outage.

I've been having the same issue for years on a moto g5 plus. The worst part is that it most consistently misses texts from my wife, often at bad times, causing a couple fights.

She has an iPhone but texts to her father's galaxy always go through. We're all on the same family plan so it's not an inter-carrier thing. 

Location, time of day, and wifi connection don't seem to matter. 

It also misses texts from others and sometimes texts I try to send get stuck in a sending state indefinitely. I've had calls go straight to voicemail with no ring and sometimes no notification, and occasionally an outgoing call will just stay silent, never even attempting to dial out.

Tech support has been involved 2 or 3 times but nothing they do / have me do seems to last very long, if it ever did anything at all. They now claim its a problem with my phone. Have other people had luck switching phones? If so, are there any phones that are known to have similar issues that I should avoid? Are there certain bands that are required for communication stability? I'd hate to spend a bunch of money on a new phone and have the same issues. Honestly, if that happens we may switch carriers. I like tmobile but it's not worth damaging my relationship. 

I got a new S10+ after having this problem on my LG G6. I figured the LG G6 was just old and I needed a new phone. After trouble shooting the phone they said to exchange the phone since I was in my 14 day period. Haven't had an issues since I exchanged the phone.

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Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.

I am having the exact same issues described here! Random texts not received & or not sent to people. Not consistent. Like just a few texts don't go through. and then screenshots of the texts verify that there are messages missing right after. Not usually MMS. small texts such as "whats up?" This has caused me many missed connections and frustrations.  Also I experience people telling me they called, but I have no record of a missed call and no ring.

PLEASE HELP FIX  THIS I DO NOT WANT TO SWITCH CARRIERS BUT THIS IS A REAL PAIN AND HONESTLY I EXPECT BETTER FROM T-MOBILE.

I may have figured this out. It seems if I'm connected to my wifi network, the issue comes up. Note that I am not using wifi-calling, I'm simply connected to it for internet at home so I don't use up my data plan. Seems being connected to wifi is what's causing this. I've stayed off my wifi for the past 2 days and I haven't experienced the issue. I never had this issue with TMobile branded phones, so I think this is something that only comes up with non-TMobile branded phones.

Happens to my new TMobile Branded Moto G7 Power connected or not connected to wifi.  Spent hours on the phone with tech support with no solution.  It is definitely a network infrastructure problem that no one can figure out.  I have a non TM Moto G7 power that has sometimes has the same issue.  Not as fruequently as the new one.  Only consistent thing is the problem happens with TM to TM txts.

I have been dealing with this problem for MONTHS!!!  And it is driving me absolutely crazy!  My husband had me update my Messages to the Chat thing?  I don’t know.  It wasn’t an option when I first started having issues, but when I reactivated Messages, it automatically updated it.  So I am hoping that worked?  But then I promptly switched back to my other texting app (I had the problem whether I used Messages or my other app).  I’m hoping that by upgrading the Messages to Chat that it adjusted something in the system that will make messages go through.  

I am having this exact same issue and I have yet to hear/find resolution! I’m thinking I may just switch carriers to resolve it. Has anyone else figured out how to prevent the issue?

I’ve been having a similar problem where I get no texts (even though people send them), my outgoing texts seem to arrive OK. And then for some unknown reason the incoming messages all show up but don’t show the time they were sent, but the time they arrived on the phone - a Google Pixel XL.

 

I went to the Play Store and it shows that Google Messages is already installed. That makes sense on a Google phone. Am I supposed to uninstall and re-install it?

 

Also, just to be clear, I’m turning WiFi off ON THE PHONE? And assuming the download of Google Messages will happen over LTE?

 

Thanks for your help.

Same issue!! Any solution?

Yeah, step 1) go to boostmobile.com 2) give t-mo the boot! But seriously, no, they don't appear to care about us.

I experienced same problem when my source was sending me a verification code for security purpose.  I called T Mobile customer Service. She found out that the sender number is blocked from sending me a message.  Typically, if it is a corporate entity who is sending messages such as this, the company uses 'short code'  as sending number.  Apparently, T Mobile has blocked numerous short codes for some reason, my guess is to filter unsolicited msgs. I asked t mobile customer service to unblock all 'short code' numbers. This should correct some of my problems such as Institutional text msgs.  If you rely on text messages to receive COVID vaccine related msgs, you may want to fix this. My problem was COVID related notification issue in order to complete registration.

I have the same problem for quite some time. Tried all the suggestions above. But my other SIM slot used in other countries when traveling overseas does not have the issue.  Nor does my other family members. 

I have been having this same issue for about a month.  I have also tried all the troubleshooting things mentioned, turning phone off, clearing up storage space (I have 20GB of free space).  It doesn’t matter where I am located, home, work, etc..  It seems to happen with any group text where there are both iPhone and non-iPhone users.  The texts missed are never consistent.  Sometimes it’s a text or two in the middle of a conversation, sometimes an image, sometimes entire conversations that last more than a day between other friends and me.  I can be in the same house and our group family chat will send some texts back and forth and I will receive some of the texts but not all of them.  It’s definitely happening more frequently with texts missed every day now.  About a month ago, it came to my attention it was happening, then 3 days later I received about 150 texts in various group texts right after another in the same minute (early on a Saturday morning).  Now I just don’t get the texts ever, or occasionally I’ll get a text a day or two later from someone that makes no sense in the context and that’s when I learn that text is just coming through now but was from days ago in another conversation.  I have been on the phone multiple times with TMobile and then gone to their store to change the SIM card (their suggestion, but even at suggesting they didn’t think that would fix it but had no other ideas on how to fix).  Ultimately, they connected me to Apple support who took down information and sent me an email to communicate questions with them, but that was two weeks ago and they haven’t been in touch with me since despite me emaling them asking to look at this again 3 more times. 

 

Has anyone tried the previous solutions tmbileuser proposed and did it work?  

 

Is anyone certain where the problem originates?  TMobile says to go to Apple, everyone I talk to about it says to get a new phone (I have an iPhone 7+), but why if it’s not the actual phone causing the problem - which I don’t think it is.  

Well, I was about to add my experience, but I see there are TONS of people having the exact same issue. T-Mobile wants me to wait 2 hours to talk to tech support. This is crazy. I’ve been a customer for 15 years, but I hear you LOUD AND CLEAR T-MOBILE, I’ll take my business elsewhere.

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it could be that the other user has not set up iMessage to send as regular SMS message to Android if iMessage is unavailable at the time they send the message. This could be because they are in a weak signal area when they attempted to send the message.

Sorry, I forgot that the whole iMessage thing has been ruled out and just now it's been brought to my attention that at least one of them isn't getting MY messages, though from my send they appear sent.

Sorry, I forgot that the whole iMessage thing has been ruled out and just now it's been brought to my attention that at least one of them isn't getting MY messages, though from my send they appear sent.

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Interestingly enough there are a few Verizon customers that did not received some of my reply texts yesterday. One of them on iPhone and one on Android. So maybe it's carrier related.

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Might be kind a tough to answer since the messages are coming from them, but has there been any trend as to where they're sending them? Or a specific time of the day they're sending the messages you're not getting?

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Are you still having trouble? Please keep us updated and let us know how things are going.

Glad you're problem is solved 😊 but as I said, I already replaced my phone.

I'm not sure what you mean by where they're sending them, sorry. They're just regular sms texts to my number.

No specific time of day.

I can rule out the service in my house theory though, as it happened while out a few days ago.

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