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Why can't I see my detailed bill?

  • 13 April 2016
  • 3 replies
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MY service dats goes from the 5th- 4th of the next month. when the new service month starts I get my bill. For some reason I can never see my detailed bill until it's a month passed that billing sessio. Why is this happenin? I like to make sure everything is right because there has been times I tried to make a  purchase but didn't go through but still had to pay the bill since I couldn't make sure until it was to late.

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Best answer by tmo_mike_c 21 April 2016, 16:43

You can see Current Charges when you  log into your account and click the Billing tab. Lauren is right, you'd have to wait until the cycle ends see the detailed charges. Did you find the charges?

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Userlevel 5

Greetings!

Your detailed bill will indeed not come out until the bill cycle has closed, so your bill for April 5th to May 4th will be out the week or so after May 4th. That's because the system needs time to calculate any charges and usage as well as tax!

Usage details are available prior, but the bill itself will only arrive after the cycle has finished, much he same way as an electricity bill or water bill!

-Lauren

‌ok well my current bill I need to pay which is March 5th to April 4th an I can't see my detailed bill. I can't even see what my usage was for that time either .  the company keeps doing this to be. I shouldn't be paying over a amount and it's like a 100. More then it should be and I can't see what is causing this charge.

Userlevel 6
Badge +14

You can see Current Charges when you  log into your account and click the Billing tab. Lauren is right, you'd have to wait until the cycle ends see the detailed charges. Did you find the charges?

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