Why can't I view my detailed bill online?

  • 1 March 2022
  • 4 replies


I recently signed up for paperless billing. I am the primary name on this account. My current bill is a lot higher than the previous ones, and I am interested in taking a look at the actual bill to review the itemized details. When I logged onto the website and the App, I was able to see the total bill but I received a prompt telling me that I need authorization in order to review the detailed bill. I’m not sure how to get this authorization, and why I can’t just view the detailed bill.

4 replies


I’m replying to my own message with a follow-up: I called T-Mobile again, and the second representative was able to address my issue. She had me log out and log in again, and she worked magic to make me the Primary User of my account. I’m not sure how I would have done this myself, and I was thrilled that she was able to help me. She was far more capable than the first representative I spoke with. So, I guess the lesson learned is that if you aren’t satisfied with how a rep is handling your question, you have the right to end the call and to speak with someone else.

I am having the same issue for last 4 months. When I click on Bill $ Pay, I get the spinning wheel and nothing happens. I have call the support and they have not been able to help. This happens on the App or the website. Help would be appreciated


This app “sucks”! I see that I am not the only person who is having trouble viewing their 

detailed billing online even though I am the primary account holder. Any easy suggestions?

Haven't seen a copy of my bill since I switched to T-Mobile in August 2023.. I've mentioned it multiple times wo resolve and as unfortunate as it is, it is nice to know it's a regular occurrence. As of today however I will be needing access to my bills and payments page because they claim I owe 240.00 for a 90/m plan that I've paid 187+40 on🤔. Granted I was a slow learner once they started throwing multiplication and division in the mix but I can add and subtract to know something's not quite right about those numbers