I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error message saying "We weren't able to verify your identity using your phone." I am the primary account holder of T-Mobile account. T-Mobile support states they do not know the reason for this failure. Is this just me or for everyone on T-Mobile?
Best answer by magenta2501980
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.