I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error message saying "We weren't able to verify your identity using your phone." I am the primary account holder of T-Mobile account. T-Mobile support states they do not know the reason for this failure. Is this just me or for everyone on T-Mobile?
Why can't IRS verify my identity using My T-Mobile phone
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T~Mobile often blocks 3rd party short codes. You need to call snd ask that the block be removed.
It is possible their records still indicate you as having a prepaid account and would need to be updated. I know finding a customer support option on their site might be a bit tough but did they provide any other ways of verifying?
The IRS does provide an alternative ID method. They will send you a code by “snail mail”. Mine took about a week to arrive and it allowed me to create an account. Unfortunately, the first time I tried to log into my new account I was asked again to provide a mobile number to ID myself and received the same error message. So, that’s a dead end.
I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else’s name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I’ll try then and repost.
I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else’s name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I’ll try then and repost.
I have verified that my caller ID matches IRS records and the problem still exists for me. I just got off the phone with T Moblle tech support for the past 2 hours. They claim to be looking into this but I’ll be surprised if I ever hear anything.
I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else’s name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I’ll try then and repost.
I have verified that my caller ID matches IRS records and the problem still exists for me. I just got off the phone with T Moblle tech support for the past 2 hours. They claim to be looking into this but I’ll be surprised if I ever hear anything.
I never heard a word from T Mobile but I seem to have solved this at least temporarily. I had previously tried (and failed) to use a code I received in the mail but I tried again and this time it worked. I gained access to my account and no longer receive the error message upon logging in. I hope it continues to work but won’t be surprised if it doesn’t. Good luck to the rest of you.
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