Question

Why do sms msgs I send containing Facebook links never get received by iOS users?


Badge

If I send an sms txt message from my Pixel 2 phone that contains a Facebook link the message is never received by the recipient if they’re using iOS (iPhones). 

I had tried this sending simple text messages to three iPhone users.  The messages containing just a basic Facebook link never appear.  Other links (in other messages) appear.

I sent a text message to a Google Voice account and the message appeared.

I’m not sure if there are android users I text with (via Messages) so I haven’t been able to confirm if android to android has the same problem. 

What could be causing this?

(A few years ago I had TMO full unblock short codes since I wasn’t receiving lots of short code messages from organizations. That’s the only other problem I ever had sending/receiving messages.)


20 replies

Badge

Have no idea how to track down this problem.  Is it definitely a TMO issue?  Is there some network setting that would be blocking links from certain domains?

just noticed this same issue myself. seems any link with "facebook.com" is blocked from the iPhone side not the TMO side. I tested through Google voice and can send to and from TMO no issue but the iPhone blocks Facebook from TMO and Google voice. Even the generic facebook.com is blocked.

I turned off all spam and filters on the iPhone and it still blocks the links. I also turned off imessage. Other links work fine. my iPhone is on Verizon. it is an employer provided phone but doesn't have any monitoring software AFAIK (I work in IT for the company).

for fun I tried twitter.com, instagram.com and tiktok.com links and they work fine.

outgoing facebook links work fine from the iPhone as well.

Badge

Thanks for confirming that it’s happening to others.

So is TMO at fault or is this an iPhone/Apple thing? 

I know you tested via google voice (as have I), but have you tested from TMO phone to TMO phone? 

How do we get it resolved? 

The exact same thing here. I can't send any link to my iOS person that contains a Facebook link. All other links work. Samsung S10+ unlocked

Same issue here, but in reverse. Sending Facebook links from iPhone to Android does not work. 

Same issue. Galaxy note 10 here and just realized links aren't coming through or sending out to a friend with an iPhone. We both use tmobile. Can't imagine how many links I've been missing out on or how many friends I've lost because I ignored their texts containing links....

Userlevel 6
Badge +14

Sounds like Apple communism at its finest!  My grandmother spams me with crap from Facebook almost daily via text.  She has a Pixel 2 XL and I am currently using a OnePlus 7 Pro.  I get each and every one of them, sadly.

Well, I filed a trouble ticket with T-Mobile a few weeks back, and tonight was told that there are no issues and that I need to provide more recent examples.  I don’t know how much more recent it could be than one link that was sent to a line I carry with me at all times, the exact time stamp while I was speaking with the representative, as well as advising them that I could replicate the issue on demand if they needed assistance troubleshooting.  Guess switching carriers is the only way to resolve issues since their engineers can’t be bothered to actually troubleshoot, not even after pointing out the numerous others in this thread having the exact same issue.

Userlevel 7
Badge +13

It usually has to do with iMessages.

I can assure you it has nothing to do with iMessage. I can send Facebook links to Android users on AT&T without issue, but any Verizon customer or one of their MVNO’s cannot receive them unless they also have an iPhone since those send through iMessage. 

Userlevel 5
Badge +8

are you able to send them to apple phones on TMO/Sprint as well as ATT?

I have an iPhone, so I am able to send the links to anyone else with an iPhone regardless of the carrier they use. I can send Facebook links to Android users on AT&T, but not Verizon.  I don’t know of anyone using Android on Sprint towers anymore, but I have no reason to doubt that would work as expected since the migrations are occurring at this time. 

Userlevel 5
Badge +8

so in other words the culprit could end up being on Verizons side

Userlevel 7
Badge +13

I can assure you it has nothing to do with iMessage. I can send Facebook links to Android users on AT&T without issue, but any Verizon customer or one of their MVNO’s cannot receive them unless they also have an iPhone since those send through iMessage. 


Either go to the Apple forums and search this issue or google it and it’s a common issue.

Usually disabling iMessages fixes this issue.

https://www.bing.com/search?q=android+users+don%27t+receives+sms+from+iphones&form=EDGNB2&refig=bc2c7f1297bd4c29b697fa3a876b5c47&mkt=en-us&msnews=1&sp=-1&pq=android+users+don%27t+receives+sms+from+iphones&sc=0-45&qs=n&sk=&cvid=bc2c7f1297bd4c29b697fa3a876b5c47

I am having the same issue. I have a s20 5g though and the other person has a s10 on verizon. 

Userlevel 5
Badge +8

I am having the same issue. I have a s20 5g though and the other person has a s10 on verizon. 


if youre able to text everyone else minus people from Verizon then i would look for the issue on their side..

For anyone still keeping track... this issue has been fixed as of this morning. Still no updates on my latest ticket with Verizon (I’ve filed 3 in total over the last 2 months), but SMS messages are working now that contain Facebook.com.

Userlevel 5
Badge +8

what was needed to get it back working again?

No idea, but definitely something on Verizon’s end. This was impacting anyone that used Verizon and any of the MVNO carriers that reside on their network, none of those customers could receive SMS messages that contained “facebook.com” anywhere in the message from any carrier other than Verizon.

 

I was originally told the SMS Intercarrier Gateway was blocking these messages and would impact all carriers attempting to receive messages from outside their own network, but that was found to be 100% not true when I was able to send the same message from T-Mobile to AT&T without any issues at all. 

Userlevel 5
Badge +8

lol i had a feeling it was on their end.

 

Reply