9 times out of 10 when I go to https://www.switch2t-mobile.com/ either the site is down for maintenance, I can’t log in (get some message about “sorry our wires are crossed..”) or after I enter my phone number I get some bogus message like “Sorry, there was an issue while processing your request.” or “you are not eligible for Carrier Freedom” (I’m entering my info in the Keep and Switch field).
After I finally got in several weeks ago and submitted my claims, two of them were denied for no apparent reason. After an hour of chat and on the phone with support they acknowledged that this was a mistake and corrected it. Fast forward to today when I get a text that “we’ve corrected your Switcher reimbursement ammount..” And I can’t get anywhere on the https://www.switch2t-mobile.com/ site. Am I on the wrong page? I feel like T-Mobile is intentionally making this challenging. That or whoever is managing this site is completely incompetent.