My son phone died. I have insurance. I call the tech support and they send to me a new phone to the retailer. The reatailer didn’t give me the new phone because the the old one don’t work. I called T-mobile and create a claim with the representative. Today I tried to follow up the claim but the webpage doesn’t work. I call the T-mobile agent, they transfer to the insurance, the insurance tell me that T-mobile administrate this kind of issues. At the end of the day I don’t have a phone and the solution seems to be in the distant future. Somebody can help me?
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