Best answer by tmo_amanda
View originalGuys/Gals,
i have been trying to log in with different browsers to the website through my laptop with a certain fail. I even called tmobile and they said they are aware but it has been over two months and no luck. The app works fine but I like to manage my bills on the laptob better. Anyone know what is going on?
I have been trying for the last five days to log into my account in order to update my payment information for automatic payments. I have been totally unable to get in. So I called customer service (what an oxymoron) and they said it was maintenance and should be working within an hour. That was four days ago. WTF???
I hear you. I’ve been trying to login from the app and keeps telling me I’m offline when clearly I’m not. Then will log in and NOTHING. I’ve tried Resetting the App, reinstalled it and still nothing. I’m also unable to login on the website either and have tried on 3 separate computers. It just keeps asking me for the number on the account to send a code and still nothing. It’s beyond frustrating. It’s my daughter’s phone and since I haven’t been able to login, I can’t pay the bill. Not to mention auto pay seems to have a mind of it’s own and just stops. This is why her phone is shut off now because for so weird reason it’s been disabled. I have auto pay for a reason so that this doesn’t happen and now I can’t even login to fix it. I hate her walking from school without service or when I drop her off at her sports. Not to mention now I’m sure there’s a late fee on top of it all.
Have you had any luck since you posted?
I have been trying for the last five days to log into my account in order to update my payment information for automatic payments. I have been totally unable to get in. So I called customer service (what an oxymoron) and they said it was maintenance and should be working within an hour. That was four days ago. WTF???
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I lost access a couple of days ago. Did receive a ticket number. The CS rep di say there was a problem with the site. It's working now for me.
I get this same message every time I click the "Billing" button up at the top. It's been like that for months.
Having the same issue for several days!!!!!!!!!! Able to log in and can see my 4 accounts. When I click an account I get the "Try in a few minutes" message?????
Still down for me now over a week. Called yesterday and when they were about to open a ticket they said it's a general thing and they don't know when it will be fixed. Awesome. Maybe this will be the time you lose a 10+ yr customer with 3 tmobile lines and one Metro PCS(now "by tmobile").
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I was wondering how that worked!
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No naps going on around here but do keep in mind that this is primarily a user-led forum. 😉
I don't see any reports of the site being down on the 17th. If this is still an issue, please Community-2153 to have a ticket filed on your behalf.
Hello Amanda, is it still napping? Any news?
To be fair I can attest that this is quite the rare event. I've been a customer of TMobile for 10yrs+ and this is the first time since I've used the my-tmobile website something like this happens. I'd say it's the first time for me in about 3years. It looks like they're migrating or updating the design and interface. As an avid computer guy myself I would expect them to be fixing these issues when everybody is asleep. I guess Murphy's Law lives on.
Hello, do you know if access to my-tmobile is down this eve? I attempted several times right now and it seems to login fine(username/pass), and when I choose which Phone# to visit acct it responds with: Try in a few minutes.
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If you are still having the problem try 611 (Customer Service) or 1-877-778-2106
. I would think even visiting a corporate T-Mobile store that they would give you the info. 611 should be able to help with a PIN.
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I just tried a few minutes ago, and it's stiil down. Did you try the two numbers? They are 611 (Customer Service), and 1-877-778-2106. It might be for maintenance or updating the site.
It’s down now too. What is going on with Tmobile. This is happening too frequently for my comfort. Less than a month ago?? Why is the MyTmobile site down???? It says due to extrememy high demand. So what you can’t handle the volume of customers you have?? This makes no sense. i am growing very frustrated.
I’ve been having a similar issue. Website for my.t-mobile.com doesn’t allow me to view my bill nor personal info. I can’t change my PIN either. Not being able to change my PIN means I can’t get a new phone, since the phone upgrade feature for t-mobile has also been not working. I’ve been trying to buy a phone from t-mobile, but will go with another company now, except that none of them can verify the t-mobile account due to online services being down on t-mobile‘a end. This problem has been going on now for 2 weeks. Please help. I just want the phone and my PIN to work.
No need to be rude,
Also when attempting to call or receive calls. I can hear people but not speak to them. At times they say my connection is lousy but they can kind of hear me. At first I thought it might be a problem with my microphone. So I used FaceTime to check the mic. Face time, while on cellular, works perfectly.
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I made sure I was using cellular with the WiFi disabled.
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Oh, dear! So you've got much bigger issues than the website! So your voice services aren't working properly, in terms of not being able to place calls, but you can text and use data? And your T-Mobile app does not appear to be functioning correctly? Are you on WiFi when you are able to text and FaceTime? If so, I can't help but wonder if the issue is indeed your cellular connection. I say this because to have data and not have voice calls is pretty rare; it's usually the opposite!
Something important to note is that particularly on the iPhone, the T-Mobile app will not work over WiFi. What happens when you call out, do you get an error message? What about when someone calls you? Does it go straight to voicemail?
I can log in, I can see my plan, I can pay my bill, pay my bill, BUT the site page to view my itemized bill is still out of service. Please check it yourself before you say it is back up and working.
Hi Amanda. My issue has never been logging into the t-mobile app. I just can’t browse content or contact T-mobile support from the app. I also cannot place or receive phone calls. I can text and FaceTime fine.
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Hello All!
I just received an update that my.t-mobile.com is back up and running. If you're still having issues logging in, please let me know. If your issue has to do with the My T-Mobile site but you're able to log in, please create a new discussion so we can keep things nice and tidy around here.
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