Why is it, whether your phone is lost or stolen, do you still charge the customer, especially if the phone was stolen? I have been paying for a phone that got stolen from me two years ago, and of course the replacement to that phone. I think that the company should forgive the customer when their phone is stolen. If a report was made at the customer’s local police department, would that not be verification enough? In addition, when the line to that phone is suspended, why do we continue to have to pay on that phone? It’s almost like t-mobile is making out on a customer’s misfortune.
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