I am ashamed to say that today I went in to the T-Mobile store 7073 in Chesapeake, Va to return a phone I purchased the day before. I was so rude to the young man because I had to pay a $40 restocking fee not realizing it was being taken out of yesterday’s purchase amount. He was so professional and kind not once reacting to the shameful attitude I was giving him. He really handled the situation beautifully; his service and attitude were supreme! Store no. 7073/sales rep ending in 342. You have a great sales rep there! Thank you.
Userlevel 6
+14
Lisa a customer service representative with the Charleston South Carolina branch was a miracle, she helped me with my bill problem with above and beyond knowledge and skill on how to help us in a generous, kind, respectful persona, I hope she is acknowledged and rewarded for helping us and other customers who are fortunate to have Lisa take care of them.
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